Privacy Policy

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Tech Sentinel Parts ("we", "us", "our", or "Tech Sentinel Parts") operates the website https://techsentinelparts.com and any related mobile-optimized pages or checkout experience (collectively, the "Site" or "Service").

We are committed to protecting your privacy. This Privacy Policy explains what information we collect from you, how we use it, with whom we may share it, how long we retain it, and what rights you have concerning your personal data.

By accessing or using the Site, placing an order, or otherwise interacting with our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us - **Account / Checkout information**: name, email address, phone number, billing address, shipping address - **Order information**: items purchased, order details, payment method (we do **not** store full credit/debit card numbers) - **Customer communications**: messages sent via contact form, live chat, email support, or phone inquiries - **Optional information**: any notes or special instructions you provide during checkout, survey responses, product reviews, or gift messages

1.2 Information Collected Automatically - **Device & network data**: IP address, browser type & version, operating system, device type, screen resolution, language preference, time zone - **Usage & behavior data**: pages viewed, products viewed, time spent on pages, add-to-cart actions, checkout abandonment, referring/exit pages, search terms used on the Site - **Cookies & similar technologies**: session IDs, authentication tokens, shopping cart contents, analytics identifiers, advertising identifiers (see Cookies section below) - **Approximate location**: city-level or regional location inferred from IP address (we do **not** collect precise GPS location unless you explicitly provide it)

1.3 Information from Third Parties - Payment processors (e.g., Square,Stripe, PayPal, Shopify Payments, etc.) - Shipping carriers (e.g., USPS, UPS, FedEx) – tracking numbers and delivery status - Analytics providers (e.g., Google Analytics, Meta Pixel, etc.) - Advertising & marketing platforms (e.g., Google Ads, Meta Ads, Klaviyo, etc.) - Fraud prevention & identity verification services

2. How We Use Your Information

We use the collected information to:

- Process and fulfill your orders (including payment processing, shipping, and order updates) - Communicate with you about your order, deliveries, returns, refunds, or customer support inquiries - Send important service-related messages (order confirmations, shipping notifications, password resets) - Send marketing emails, product recommendations, promotions, or abandoned-cart reminders **only if you have opted in** - Detect, prevent, and investigate fraud, abuse, unauthorized access, or security incidents - Improve the Site, products, and user experience (through analytics and A/B testing) - Comply with legal obligations, respond to lawful requests, and enforce our Terms of Service - Create aggregated, de-identified, or anonymized reports and statistics for internal business purposes

3. Cookies and Tracking Technologies

We use cookies, pixels, web beacons, and similar technologies for essential functionality, analytics, personalization, and (where permitted) advertising.

**Categories of cookies/technologies we use:**

- **Strictly necessary** – shopping cart, checkout, authentication, fraud prevention - **Performance / Analytics** – site usage, page performance, error tracking - **Functional** – remembering preferences (currency, language, dark mode if offered) - **Advertising / Targeting** – showing relevant ads on our Site and third-party platforms

You can manage most cookies through your browser settings. You may also see a cookie banner (if implemented) that allows you to accept or reject non-essential cookies.

Disabling certain cookies may prevent the Site from functioning correctly (e.g., completing a purchase).

4. Sharing Your Information

We do **not** sell your personal information to third parties.

We share information only in these limited situations:

- With **service providers** who help us operate the business (payment processors, shipping carriers, email service providers, hosting providers, fraud detection services, customer support tools, etc.) — all under strict data processing agreements - With **shipping carriers** to deliver your order - With **law enforcement**, regulators, or courts when required by law, subpoena, or valid legal process - To protect our rights, safety, property, or the safety of others (including fraud prevention) - In connection with a merger, acquisition, reorganization, or sale of assets (your data may be transferred as part of the transaction)

5. International Data Transfers

Tech Sentinel Parts is operated from the United States. If you are located outside the United States, your information will be transferred to, stored, and processed in the United States (and potentially other countries where our service providers are located).

We use appropriate safeguards (such as Standard Contractual Clauses or other approved mechanisms) when transferring personal data from the European Economic Area, United Kingdom, Switzerland, or other jurisdictions with strict data protection laws.

6. Data Retention

We retain your personal information only for as long as necessary for the purposes described in this policy or as required by law.

Typical retention periods:

- Order & account data → duration of your relationship + up to 7 years after last order (for tax, accounting, warranty, and fraud prevention purposes) - Payment records → 7–10 years (tax & accounting compliance) - Marketing data → until you unsubscribe or object - Website logs & security data → 12–24 months

After these periods, we delete or irreversibly anonymize the data.

7. Your Rights and Choices

Depending on your location, you may have rights including:

- Access to your personal data - Correction of inaccurate data - Deletion of your data ("right to be forgotten") - Restriction of processing - Objection to processing (including direct marketing) - Data portability - Withdrawal of consent (where processing is consent-based)

**To exercise these rights**, email us at: **sales@techsentinelparts.com

We will respond within the timeframes required by applicable law (typically 30–45 days).

California Residents (CCPA/CPRA)**: We do not sell personal information. You may request that we disclose categories of information collected, delete data, or opt out of any future "sales" or "sharing" (if applicable). Use the same email above.

**Do Not Track**: We currently do not respond to browser Do Not Track signals.

8. Data Security

We use commercially reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of electronic transmission or storage is completely secure — we cannot guarantee absolute security.

9. Children's Privacy

Our Site and services are **not** directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such data, we will promptly delete it.

10. Third-Party Links & Services

The Site may contain links to third-party websites (e.g., payment gateways, social media, shipping trackers). We are not responsible for their privacy practices. Review their policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. For material changes, we may also provide notice via email or a prominent notice on the Site.

Continued use of the Site after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Sales@techsentinelparts.com 

Thank you for shopping with Tech Sentinel Parts.